Social Marketology: Improve Your Social Media Processes and Get Customers to Stay Forever
McGraw-Hill, May 2012
Join the next phase of the social media marketing revolution!
Covering subjects ranging from the best-tasting breakfast cereal to the latest developments in cancer treatment, personal interactions are occurring with increased frequency on social media. And if you want to connect with customers, you have no choice but to join their conversations. This much has been established by the mountains of social media marketing literature produced in recent years.
What has not been established are the best practices for creating the most ideal social media strategy for your particular needs -- and that's where this book comes in.
In Social Marketology, cofounder Ric Dragon of the renowned search engine marketing firm DragonSearch, takes social media marketing to the next step -- showing how to choose the best tools for your needs and develop a strategy tailored to your goals.
Drawing from such process methodologies as LEAN and the Capability Maturity Model, Dragon helps you develop a social media process that is quantifiable, repeatable -- and improvable. His process is based on these basic steps:
- Focus on desirable outcomes: Vision, Goals, Objectives, and Metrics
- Pinpoint the very smallest segments of your customers
- Determine the communities to which these microsegments belong
- Identify the influencers of those communities
- Create an action plan for your project
- Measure and constantly improve your efforts
The beauty of Dragon's method is its core flexibility. New social media platforms are guaranteed to pop up in the near future. Any strategy based on the methods in this book can be adapted to take full advantage of them.
The age of blind trial and error for social media marketers is over. Social Marketology provides the means to implement an effective campaign that is testable, controllable, and fully integrated within broader campaigns and goals.
Hardcover | ISBN: 9780071790499 | Publication Date: May 2012
Reviews:
"In studying social media we must also embrace social sciences.
Sociology, psychology, neuroscience, statistical analysis,
ethnography, as well as marketing are at the source of Social
Marketology, and Dragon explains how and why it matters to
business."
-- Brian Solis, author of Then End of Business as Usual
"There is no longer any doubt that social media is one of the
key digital trends that are reshaping today's industries, brands,
and customer networks. Ric Dragon's immensely practical guide will
help you get the most out of your own social media investment by
identifying the processes and best practices that build real and
valuable business relationships. Read it, and use it, today!"
-- David Rogers, bestselling author of The Network is
Your Customer
"If you think Facebook, Twitter, and the like are simply trends
or fads, you're missing the bigger picture. Consumers are more
connected than ever before, and they are highly untethered (thanks
to smartphones and tablets). Now that we're past the whole 'Do I
really need social media for my business?' Ric is here with Social
Marketology, a smart look at how to get social media organized for
your business."
-- Mitch Joel, President of Twist Image and author,
blogger, and podcaster at Six Pixels of Separation
